Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
If you are not 100% happy with your purchase, we will accept a return of a unused product within 30 days.
All return must be postmarked within (30) days of purchase date. All returned items must be in new and unsused condition, with all original tags and labels attached.
Once we receive the returned item Alpha Self-Made Intl, LLC will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Alpha Self-Made Intl, LLC will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
To return an item, please email customer service at (Contact Us page here) to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of pruchase, and mail your return to following address:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us to arrange a refund or exchange.
- A 5% restocking fee will be charged for all returns.
We require 7 days cancellation notice prior to your scheduled arrival date, otherwise we will charge you a 5% restocking fee as below from 8 to 14 days prior to your scheduled arrival date.
We ship worldwide international. We are very pleased to have customers all over the world and we do ship international to all countries.
All orders are processed within 1-3 business days.
Please allow up to 4 weeks to receive your product.
If you have any questions concerning our return/refund or shipping policy, please contact us.